We strongly suggest that you setup your display upon receipt. While we endeavor to ship you a perfect item, unfortunately freight damage does occur. Any replacement parts or missing items will be shipped via FedEx ground at our expense. We will be happy to ship any replacement parts or missing items by an expedited method on your account.
We stand behind our products. All of our displays are covered under warranty to be
free from defects in hardware material and workmanship if properly used under
normal conditions. Under this warranty we are limited to correcting or replacing, at
our discretion, any hardware or parts that shall be returned to us. This warranty
shall not apply to any products that must be replaced because of normal wear, that
have been subject to misuse, negligence, improper installation or accident, or that
have been altered by someone other than Designetstore.com. Any units damaged
during shipping or transportation will be covered by us, if shipped on our account.
Any units damaged during shipping or transportation on an account other than
Designetstore.com will be the responsibility of the carrier. Our pop-up display units
feature lifetime warranty on the pop-up frame.
All orders from Designetstore.com may be returned within three days of receipt for a full refund with the exception of special order products and graphics. In order to return or exchange all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#). Please call us at 866-888-4336.
All returned merchandise must be in the original packaging including instructions, accessories, lights, etc. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levy a restocking fee of 25% of the cost of items returned. Designetstore.com is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Returns on Popup Displays sold with free freight will incur a $75.00 return fee to cover the outbound freight cost.
Graphics, Exhibition Drapes and Table Skirts are produced to order and cannot
GRAPHICS ARE PRODUCED TO ORDER AND CANNOT BE RETURNED.
We have found that we have very few defective display products but unfortunately it
does happen. In the event you receive a defective product we will send you a prepaid
FedEx Ground return label for repair/replacement of the item and/or may send
you replacement components. We may require pictures of the problem/issue prior
sending you a label and/or component. Defective items returned to us for a refund
will fall under the Return Policy and will be subject to the return fees listed under the